Got this from Gizmodo:

Lies I’ve been told by Verizon DSL today

• “Phone lines over 14 feet will, over time, fry your modem.�
• “Your phone lines are like a car. Every once in a while, they need service.�
• “We cannot send a service technician to your house.�
• “I’d be happy to help you today.�
• “It is impossible to speak to my supervisor. My supervisor is Verizon.�
• “This is the ‘North American’ office.�
• “There is not electricity going down your phone line, sir. It’s data. Electricity has nothing to do with it.�

Lies I’ve told Verizon DSL today

• “I am an IEEE-certified electrical engineer.”
• “I would be happy to wait.”
• “I have completed all your tests as you requested, including rewiring my house.”
• “My secondary phase-coupling array shows a positive electricon flow across my end-to-end wiring.”
• “Have a nice day.”
• “I am sorry I used the term ‘totally assed in my face.’”

So, I got my Newer Technology replacement battery for my iPod today. It’s supposed to give 30% more battery life. I’ll post a review in a day or two.